"I'm so glad to hear that, ___! It's always a pleasure to assist when you're having such a great day. Is there anything I can help you with?"
Sad:
"I'm really sorry to hear that, ___. rest assured that we are here to make things easier for you, please don’t hesitate to let me know. I'm here to help."
Challenged:
"I understand things might feel a little overwhelming, ___. Let’s work together to sort this out and make things right for you. How can I assist?"
You're most welcome ___, we always want to make sure that you get the highest level of service on our platform, may I ask if there's anything else that we can assist you with aside from this matter?
Alright, if there is nothing else, I will not take much of your time, if you need further assistance in the future, you can reach us back again, okay?
And by the way there’s a short survey coming up to your email after this interaction, and I would appreciate it if you leave feedback about our interaction for today, okay. Again, we appreciate you taking your time reaching us out, and thank you for being the best part of Wix! Have a great day!
Like
dasd
Feb 13
Replying to
And by the way, right after this chat, there will be a survey about how well you've been assisted by me. Any feedback from you would be much appreciated.
Like
Toonz
Jan 07
Hi! this is Toon, from Wix customer care, I see that you have requested for a callback. May I have your name, please?
"I'm so glad to hear that, ___! It's always a pleasure to assist when you're having such a great day. Is there anything I can help you with?"
Sad:
"I'm really sorry to hear that, ___. rest assured that we are here to make things easier for you, please don’t hesitate to let me know. I'm here to help."
Challenged:
"I understand things might feel a little overwhelming, ___. Let’s work together to sort this out and make things right for you. How can I assist?"
Alright, if there is nothing else, I will not take much of your time, if you need further assistance in the future, you can reach us back again, okay?
And by the way there’s a short survey coming up to your email after this interaction, and I would appreciate it if you leave feedback about our interaction for today, okay. Again, we appreciate you taking your time reaching us out, and thank you for being the best part of Wix! Have a great day!
Like
Toon
Dec 31, 2024
Hi! this is Toon, thank you so much for contacting Wix during the holidays season! May I have your name, please?
"I'm so glad to hear that, ___! It's always a pleasure to assist when you're having such a great day. Is there anything I can help you with?"
Sad:
"I'm really sorry to hear that, ___. rest assured that we are here to make things easier for you, please don’t hesitate to let me know. I'm here to help."
Challenged:
"I understand things might feel a little overwhelming, ___. Let’s work together to sort this out and make things right for you. How can I assist?"
Alright, if there is nothing else, I will not take much of your time, if you need further assistance in the future, you can reach us back again, okay?
And by the way there’s a short survey coming up, and I would appreciate it if you leave feedback about our interaction for today, okay. Again, we appreciate you taking your time reaching us out, and thank you for being the best part of Wix! Have a great day!
Like
FLower
Dec 28, 2024
I thought I’d send you a little something that captures a few thoughts and feelings I’ve had. Flowers, to me, are more than just a gift—they’re a way of saying things we sometimes can’t find the right words for.
[Flower: Blue Hydrangea]A blue hydrangea, because like you, it’s a bit unpredictable, full of layers. Sometimes, emotions shift, and things aren’t always black and white, but there’s beauty in that. Just like this flower, you can be sweet and warm, but you also have a depth to you that’s mysterious and fascinating. You’re the kind of person who leaves an impression, no matter what mood you’re in.
[Flower 2: Example - Rose]A rose, for the moments of kindness and warmth that shine through, like a sweet gesture when least expected. You have this incredible way of making others feel special, even when you’re in your own head.
[Flower 3: Example - Violet]A violet, symbolizing modesty and loyalty. Even in the most moody of moments, you remain genuine, and that’s something I truly admire.
I hope these flowers brighten your day in their own little way, just as you’ve brightened mine with all your layers and complexities.
Please know that Airbnb is indeed grateful for having a loyal and kind ____ like you. I am delighted that I was given an opportunity to assist you on this matter and I am hoping that you are happy with the services that I have provided.
You’re very much welcome ____, Please know that Airbnb is indeed grateful for having a loyal and kind ____ like you. I am delighted that I was given an opportunity to assist you on this matter, and I am hoping that you are happy with the services that I have provided, I'll go ahead and close this thread.
—
You’re very much welcome ____! I am delighted that I was given an opportunity to assist you on this matter, and I am hoping that you are happy with the services that I have provided. I'll go ahead and close this thread.
---
I sincerely hope that all is well on your end now. May you have a great day ahead and always take care!
---
Before my message ends, I wish you nothing but the best experiences in Airbnb. Please know that you are important to us and we'll be glad to work with you if there are things that you would like help with your Airbnb account.
-------
I am delighted that I was given an opportunity to assist you on this matter, and I am hoping that you are happy with the services that I have provided.
-------
It is my personal aim to make sure our community is supported, please let me know if there's anything else that I can be of help as I want to make sure that you are supported.
It is our personal aim to make sure our community is supported, please let us know if there's anything else that we can be of help as we want to make sure that you are supported.
---
I hope that this information does help, but if you do have any further queries, please don’t hesitate to let me know as I would be more than happy to help out in whichever way I can.
We hope that this information does help, but if you do have any further queries, please don’t hesitate to let us know as we would be more than happy to help out in whichever way we can.
In the meantime, may you have a great day ahead and take care!
I hope I was able to answer your questions and concerns. While I understand this may not be the outcome you were hoping for, I hope that you have many positive experiences with Airbnb moving forward.
All the best!
--
I hope I was able to answer your questions and concerns.T
—
I hope I was able to answer your questions and concerns. Please feel free to contact us again if you need further assistance or clarification. I can also give you a call if that will best work for you and I will be more than happy to help.
You're most welcome ___, its good to know that we have such kind and awesome ___ like you in our community!
Thank you for confirming Diedrick, I am currently checking the reservation and based on what is showing on our end, it appears that the refund amounting was returned as a gift credit since this is the original payment method that you used when you book this reservation. Please be advised that since the refund was already sent to your account, we can no longer reverse this process, also refunds can only be issued to the original payment method that was used.
In this case Diedrick, if you wish to convert this to cash you may reach out to our gift card provider via email, just to set your proper expectation that we cannot guarantee that your request will be possible, you may reach out to them at airbnb@launchgiftcards.com
Like
G3g3
Feb 05
Replying to
I understand that you want to book a reservation, Daniel. Is it possible that you can try to use a different payment method? You may also try to use Google Pay or Paypal. If the issue still persist, let me know.
I really wanted to help you out so, I prepared some helpful tips that you could follow. Please do these troubleshooting step in order to book successfully:
1. Please try again after clearing cache and cookies or use a different browser. You may also book using the app.
2. If there is still an error, please check the card details to make sure they are correct. If yes, try submitting the card/payment again—repeated attempts seem to result in eventual success.
3. Contact your card provider to check for any issues.
4. If no success, please try using a different payment method
5. If nothing works, please try again after an hour.
You may visit this help center article for more information:
I see. Thank you for letting us know ___, we want to let you know that as of the moment, Airbnb isn't compatible with IOS devices, that might be one of the reason why you are having paying for your reservation, what we can suggest is that if you have other devices like laptop or desktop you may use those or if not mobile browser, we advise you to use Google chrome browser because this is recommended by our system.
If you are still encountering the same error on your end, please let us know together with the screenshot for us to proceed with the next step.
No worries Mukondeleli you wont lose your reservation if incase that you wont be able to complete your payment today since Airbnb can still give you additional 7 days to complete your payment, please be advised that In cases where Airbnb cannot collect full payment by October 31, the booking will be canceled automatically on Nov 01, 2023
Like
Premium plan migration
Dec 25, 2024
User wants to know the reason why the price of the current premium plan increased, and asking for a refund.
Empathy : I understand how confusing it can be when prices increase, especially when you're not sure about the reasons behind it. Let me help you find more information about the price change for the premium plan so you can get clarity on the situation.
Ask probing question :
Can you share which specific premium plan you're referring to (e.g., Combo, Unlimited, Business Basic)?
When did you first notice the price increase? Do you remember receiving any emails or notifications from Wix regarding the price change?
Resolution :
Thank you so much for patiently waiting ____,After a thorough review, we’ve confirmed that your premium plan subscription for your Wix website "___" has been updated from the ____ plan to the ____ plan.
Your ___ plan was switched to the new ___ plan because the old plan is no longer available. This happened before your renewal to avoid any interruptions, and the new price is ____. The ___ plan offers better tools, faster site performance, advanced customization, priority support, and regular updates to keep your site up to date.
I understand this change might not work for you, and I’m here to help, and I can definitely request for a refund in your behalf.
In this case, I can request a full refund for you. However, I just want to confirm if you were the one who canceled the premium plan subscription, as I see that the auto-renewal has already been disabled.
Thank you for the clarification, ____. Before we move forward with submitting a refund request on your behalf, I'd like to review our refund policy for your reference. Wix offers a 14-day money-back guaranteed trial period for Premium Plans. This applies to NEW and not with renewal payments or upgrades of existing plans. Since this is already outside our Refund Policy, this is no longer eligible for refunds.
For future reference, Wix sends notifications a month before the charges, to give the user's option to cancel. As stated in our Terms of Use, section 6, to which you agreed to upon purchase, subscriptions are set to renew automatically unless cancelled by the account holder.
In your case, since you are not aware of the sudden changes, We will be sending a refund request on your behalf, once approved, the refund should appear in your account within 7-20 business days, depending on your bank's processing time.
Thank you so much for your patience ____, I am happy to inform you that your refund request was already submitted. Refund requests normally take within 16 business days (this excludes Saturdays and Sundays).
Rest assured that you will be receiving an email confirmation on the status of your refund from the relevant department.
Alright, if there is nothing else, I will not take much of your time It was lovely to chat with you. If you have any questions in the future, feel free to schedule another chat with us.
And by the way there’s a short survey coming up, and I would appreciate it if you leave feedback about our interaction for today, okay. Again, we appreciate you taking your time reaching us out, and thank you for being the best part of Wix! Have a great day!
シュウ
Hi! this is Toon, from Wix customer care, I see that you have requested for a callback. May I have your name, please?
_______________________________________________________
What a wonderful name you have ___, how are you doing by the way?
______________________________________________________
thats good to hear,
Happy:
"I'm so glad to hear that, ___! It's always a pleasure to assist when you're having such a great day. Is there anything I can help you with?"
Sad:
"I'm really sorry to hear that, ___. rest assured that we are here to make things easier for you, please don’t hesitate to let me know. I'm here to help."
Challenged:
"I understand things might feel a little overwhelming, ___. Let’s work together to sort this out and make things right for you. How can I assist?"
_______________________________________________________
You're most welcome ___, we always want to make sure that you get the highest level of service on our platform, may I ask if there's anything else that we can assist you with aside from this matter?
Alright, if there is nothing else, I will not take much of your time, if you need further assistance in the future, you can reach us back again, okay?
And by the way there’s a short survey coming up to your email after this interaction, and I would appreciate it if you leave feedback about our interaction for today, okay. Again, we appreciate you taking your time reaching us out, and thank you for being the best part of Wix! Have a great day!
Hi! this is Toon, from Wix customer care, I see that you have requested for a callback. May I have your name, please?
_______________________________________________________
What a wonderful name you have ___, how are you doing by the way?
______________________________________________________
thats good to hear,
Happy:
"I'm so glad to hear that, ___! It's always a pleasure to assist when you're having such a great day. Is there anything I can help you with?"
Sad:
"I'm really sorry to hear that, ___. rest assured that we are here to make things easier for you, please don’t hesitate to let me know. I'm here to help."
Challenged:
"I understand things might feel a little overwhelming, ___. Let’s work together to sort this out and make things right for you. How can I assist?"
_______________________________________________________
Alright, if there is nothing else, I will not take much of your time, if you need further assistance in the future, you can reach us back again, okay?
And by the way there’s a short survey coming up to your email after this interaction, and I would appreciate it if you leave feedback about our interaction for today, okay. Again, we appreciate you taking your time reaching us out, and thank you for being the best part of Wix! Have a great day!
Hi! this is Toon, thank you so much for contacting Wix during the holidays season! May I have your name, please?
_______________________________________________________
What a wonderful name you have ___, how are you doing by the way?
______________________________________________________
thats good to hear,
Happy:
"I'm so glad to hear that, ___! It's always a pleasure to assist when you're having such a great day. Is there anything I can help you with?"
Sad:
"I'm really sorry to hear that, ___. rest assured that we are here to make things easier for you, please don’t hesitate to let me know. I'm here to help."
Challenged:
"I understand things might feel a little overwhelming, ___. Let’s work together to sort this out and make things right for you. How can I assist?"
_______________________________________________________
Alright, if there is nothing else, I will not take much of your time, if you need further assistance in the future, you can reach us back again, okay?
And by the way there’s a short survey coming up, and I would appreciate it if you leave feedback about our interaction for today, okay. Again, we appreciate you taking your time reaching us out, and thank you for being the best part of Wix! Have a great day!
I thought I’d send you a little something that captures a few thoughts and feelings I’ve had. Flowers, to me, are more than just a gift—they’re a way of saying things we sometimes can’t find the right words for.
[Flower: Blue Hydrangea]A blue hydrangea, because like you, it’s a bit unpredictable, full of layers. Sometimes, emotions shift, and things aren’t always black and white, but there’s beauty in that. Just like this flower, you can be sweet and warm, but you also have a depth to you that’s mysterious and fascinating. You’re the kind of person who leaves an impression, no matter what mood you’re in.
[Flower 2: Example - Rose]A rose, for the moments of kindness and warmth that shine through, like a sweet gesture when least expected. You have this incredible way of making others feel special, even when you’re in your own head.
[Flower 3: Example - Violet]A violet, symbolizing modesty and loyalty. Even in the most moody of moments, you remain genuine, and that’s something I truly admire.
I hope these flowers brighten your day in their own little way, just as you’ve brightened mine with all your layers and complexities.
https://www.airbnb.com/rooms/1156308461971200798?adults=7&search_mode=regular_search&check_in=2024-12-26&check_out=2024-12-27&source_impression_id=p3_1735169792_P3wXiu81iIkfKALb&previous_page_section_name=1000&federated_search_id=521854a7-ac9a-47a2-b268-ccb270944d41
https://www.airbnb.com/rooms/36657622?adults=7&search_mode=regular_search&check_in=2024-12-26&check_out=2024-12-27&source_impression_id=p3_1735169874_P3bF5Q9UvSiMLYy8&previous_page_section_name=1000&federated_search_id=09b7d8d1-396a-4a4c-b013-c51c2b380490
https://www.airbnb.com/rooms/1238311046030157774?adults=2&search_mode=regular_search&check_in=2024-12-26&check_out=2024-12-27&source_impression_id=p3_1735168721_P3XcyuvvERoZE5SU&previous_page_section_name=1000&federated_search_id=3b93dfe6-a2e6-42c8-b9a3-04e3dd301324
User wants to know the reason why the price of the current premium plan increased, and asking for a refund.
Empathy : I understand how confusing it can be when prices increase, especially when you're not sure about the reasons behind it. Let me help you find more information about the price change for the premium plan so you can get clarity on the situation.
Ask probing question :
Can you share which specific premium plan you're referring to (e.g., Combo, Unlimited, Business Basic)?
When did you first notice the price increase? Do you remember receiving any emails or notifications from Wix regarding the price change?
Resolution :
Thank you so much for patiently waiting ____, After a thorough review, we’ve confirmed that your premium plan subscription for your Wix website "___" has been updated from the ____ plan to the ____ plan.
Your ___ plan was switched to the new ___ plan because the old plan is no longer available. This happened before your renewal to avoid any interruptions, and the new price is ____. The ___ plan offers better tools, faster site performance, advanced customization, priority support, and regular updates to keep your site up to date.
I understand this change might not work for you, and I’m here to help, and I can definitely request for a refund in your behalf.
In this case, I can request a full refund for you. However, I just want to confirm if you were the one who canceled the premium plan subscription, as I see that the auto-renewal has already been disabled.
Thank you for the clarification, ____. Before we move forward with submitting a refund request on your behalf, I'd like to review our refund policy for your reference. Wix offers a 14-day money-back guaranteed trial period for Premium Plans. This applies to NEW and not with renewal payments or upgrades of existing plans. Since this is already outside our Refund Policy, this is no longer eligible for refunds.
For future reference, Wix sends notifications a month before the charges, to give the user's option to cancel. As stated in our Terms of Use, section 6, to which you agreed to upon purchase, subscriptions are set to renew automatically unless cancelled by the account holder.
In your case, since you are not aware of the sudden changes, We will be sending a refund request on your behalf, once approved, the refund should appear in your account within 7-20 business days, depending on your bank's processing time.
Thank you so much for your patience ____, I am happy to inform you that your refund request was already submitted. Refund requests normally take within 16 business days (this excludes Saturdays and Sundays).
Rest assured that you will be receiving an email confirmation on the status of your refund from the relevant department.
Alright, if there is nothing else, I will not take much of your time It was lovely to chat with you. If you have any questions in the future, feel free to schedule another chat with us.
And by the way there’s a short survey coming up, and I would appreciate it if you leave feedback about our interaction for today, okay. Again, we appreciate you taking your time reaching us out, and thank you for being the best part of Wix! Have a great day!